Computer help please?

I got this via email a little while ago and figured to let you computer geeks answer it for Alex.

Ken, I have read your blog for awhile now, and even comment once in a while. Over the years several people have been given help. I am asking for help with my computer.
My computer is my window to the world. At an old 73, disabled, limited in energy, ability and finances, my computer connects me to the world outside my home.
I use it for everything, news, free books, ordering pet food, people food, soaps – bath, personal, dish – and whatever else that I may need. Unfortunately the computer is having some issues that I cannot solve myself, if some one could give me information or guidance I believe I could fix this myself.
I cannot get into any of the other blogs I read, (sign from God?) Cannot sign in to duck duck go, sometimes get into Drudge Report, without pictures, and no pictures on your blog either, cannot go to links, can read comments though.
This is the message I get when I try to get Duck Duck Go or anywhere else.

Your connection is not secure


The owner of duckduckgo.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites


This first started with a pop up from flash player wanting to store information on my computer, I denied this, then a warning that I could not see some things because flash player was outdated, needed updating.
I have run malware bytes, spybot, tdss, several other things, no improvement. I don’t know what else to try. Cannot get anywhere to look anymore cannot get into firefox at all, for the same reason as duck duck go.
can you recommend someone to help via email, or post this on your blog and either I can still hopefully read comments or someone could email me?
Thank you

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41 Responses to Computer help please?

  1. riverrider says:

    when you find out , let me know too. i have two new laptops doing the same thing. and i’ve had a tech look at one of them twice. it won’t even let me connect to the web anymore. i’m back to using my old notebook which is too outdated and slow.

  2. Jason says:

    Try using another browser and see if that works to isolate the problem to the browser or your computer

  3. T. Weigele says:

    First thing I would look at is whether the computer’s clock is set properly. It is important.

    • ShakeNBake says:

      Agree. Had this issue on an old computer. Clock would reset, and had the problem as mentioned in the post.

  4. Travis says:

    And if you are not using this program often:

    http://www.piriform.com/ccleaner

    You should be. It’s free too.

    • I love CCleaner. That is what I used to clean my reg.

    • H1 says:

      I would caution with Win10 or 7.
      It liked to corrupt my windows license.
      Had to do a full Norton fix, reg compact, defrag for it to find it again.
      Kept happening until I traced it to CCC.
      Used it for years with great success but now stick to Norton Utilities for cleaning and fixing.
      It is still available and for a couple bucks you get three device licenses.
      Use it for work and home pc’s

  5. Spiro says:

    Hello save everything you need, all your files, and get someone who knows about linux and install Zoirin OS works like Windows but is linux. Stay away from Firefox and instead install brave web browser.

  6. The gentleman didn’t indicate the operating system he is using (Windows 7,8,9,10 or Apple OS 10 etc. Hopefully it’s not still Windows XP, is so many sites no longer care about supporting XP and he will need to upgrade)
    The other unknown is his browser, Firefox, and which release he is on (50 or higher?)

    A simple thing to try is to try the website he’s having trouble with on a different browser. Windows Explorer (which comes with Windows), Edge, Chrome (free from Google) or a new one (also free) Brave. Same problem occurs then it’s the operating system.

    What’s killing me is that I remember that I had this same problem last year and I can’t recall what I did to fix it. I think it was a Windows security setting but my retired brain isn’t cooperating.

  7. RobinKaty says:

    Do you have an add-block addin? try disabling your spyware blocker and retry http://knuckledraggin.com/ or google.com and see if that allows you to get though. If you can get here and google or then it may be adblock or widnows defender or something. Can you type in the full URL of DDG “https://duckduckgo.com/”

  8. Brick says:

    Maybe latest update to Firefox is the issue.

    Have your tried other browsers like Internet Explorer or Chrome?

    Are you current on Windows Updates?

  9. tripseven says:

    Have you tried using internet browsers Chrome or Internet Explorer? Firefox has turned into a huge, hot, steamy pile of bloatware some time ago. If using a different browser works, yet you like Firefox, try Pale Moon. It’s quite close to how Firefox runs without the bloatware crap. In fact, it was designed by the same guy that designed Firefox.

  10. Orville says:

    Orville in Iowa here – one thing I have run into many times is if the time or date on the computer for some reason is wrong, you will get the “Your Connection is Not Secure” error for almost every website. I would check this first.

  11. GreyLocke's Brother says:

    I couldn’t be sure without looking at it, but it seems you have some type of browser extension or add-on that is attempting to insert itself into you SSL connections. Usually these take the form of a shopping add-on or something similar. Check here for more information.
    https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

  12. Winston Smith says:

    Sign in at DDG? That’s a new one on me; I just use it.

  13. Karl says:

    Where is he located? I have tech friends all over. Maybe I can get somebody to go by and help him.

  14. gamegetterII says:

    First let me say that I am in no way a computer expert- not my area of expertise.
    I had similar issues with Firefox on my desktop computer. Ran anti- virus and anti- malware and disk cleanup- still had issues. Sometimes, Firefox would not load at all.
    I solved the problem by uninstalling Firefox- then re- installing it.
    I also had either Chrome or Internet explorer installed-( can’t remember which and it was only about ten days ago)-I just went online using Chrome or Explorer and downloaded new version of Firefox that way.
    Firefox must store your info online, because after uninstalling then installing again, all my old bookmarks were still there.
    That’s how I solved my Firefox issues- hope it helps.

  15. ignore amos says:

    I’m certainly no expert, but I’ve seen articles that recommend deleting Flash Player entirely. It’s just a mess of security holes and it’s not supported with tech anymore.

  16. Chip Meyer says:

    Google and others are pushing a new secure method of browsing, SSL. The advantage is that if you are on a public wifi, all your information is kept private. The disadvantage is that SSL requires a certificate for every site you visit, you know that because in the address bar it says “https://” with the “s” meaning “secure”. Firefox does not respond well to that. Try Chrome instead. This is going to be a much more common problem in the next year. Further reading: https://support.mozilla.org/en-US/kb/mixed-content-blocking-firefox

  17. FireFox has been an ass to me recently. I even tried to do a uninstall and new install and it kept giving me a warning that it could not load XPcom. I ended up taking the whole folder completely out, running a registry clean and did a reinstall. That fixed it.

    In the meantime while dealing with all of those problems I used Chrome as my browser. And while I don’t like it as much as FF (some fonts still look fuzzy) it does seem to run a lot smoother with less crashing problems. Some of my main FF extensions are not here, but there are close alternatives.

  18. Sienn says:

    Adwcleaner is a good free program to clean out crap from a comp, here is the site.
    https://www.malwarebytes.com/adwcleaner/
    Another good program is CCleaner
    https://www.piriform.com/CCLEANER
    These are both really good and all my IT friends swear by them.

  19. Curtis says:

    Go to Bookmarks – Show All Bookmarks – Import and Backup – Export Bookmarks To HTML – Save in Downloads (Or where ever you want) – If you have Windows 10 – Got to the windows avatar in taskbar lower left – Right click – go to Apps and Features and click – scroll to Mozilla Firefox – right click – delete – reinstall Firefox.

    SSL may be corrupted.

    • Curtis says:

      P.S. After re-downloading Firefox go back to Bookmarks in same order and then hit Import Bookmarks… from wherever you saved it. You bookmarks will be restored in your new Firefox.

  20. dilligaf says:

    Test with another browser.

  21. Edward Teach says:

    I dumped Firefox when they got rid of Brendan Eich and now I use Pale Moon, which is a Firefox clone. You can import all of your Firefox bookmarks etc into Pale Moon with no issue. I think it’s a better browser.

  22. ZombieDawg says:

    I’ve had similar issues with SSL and site certicates. Firefox can be and usually is a pain in these areas and you can’t easily modify settings to compensate. I would suggest you NOT go for Chrome despite all the recommendations. Being a Google product it is quite insidious in its taking over the system and fully uninstalling it and restoring prior associations is a headache even for techs like me. It plays hell for power users but that’s another matter.
    I would suggest you get a browser called Vivaldi (an Opera offshoot) and you can get it as a portable app so it doesn’t need to be installed and so won’t screw your system up or change anything. Also download Malwarebytes and run a full system scan. Worth buying…
    If you still have issues you’ll need a pc savvy friend to swing by as these sort of issues are a pain.

  23. spaz says:

    As NERD and a gamer some times computers just get old, some times the hardware breaks.

    Other time you just need to get to a simple Youtube vid that fixes the problem. This is more then likely what is wrong with your computer at the moment. https://www.youtube.com/watch?v=HIv-0K4yUCs this will help you fix it.

    Then restart your computer and defrag it this may take a few hours but it will help speed it up.

    Good luck

  24. Spiro says:

    Ignore all, install Zorin OS, if not, get rid of firefox and install Brave web browser, and yes check the time and date. Also use a VPN

  25. Reg says:

    Had the same thing recently, no anti malware worked.
    Did a System Restore and then all good.

  26. Joe says:

    Good information. If i put in my fix it would just be a repeat of the above. I am keeping the link to these answers so i can easily fix my stuff next time.

  27. Doc says:

    Firefox and Flash get along as well as Trump and Hillary. Updates to one or the other mess up both of them. I had this happen on two of my computers due to updates. Did the research and found out that it is a common problem. Uninstalled Flash and reinstalled from Mozilla’s page. https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems?redirectlocale=en-US&redirectslug=Managing+the+Flash+plugin

  28. ZombieDawg says:

    Oh, one more thought on the topic.
    Shutdown any and all all security packages, antivirus, etc and try again.
    Sometimes (I had this with Kasperpsky) your security pack will analyse https traffic and that can be problematic, but that can usually be disabled in the options.
    Whilst I can’t see how it would be a problem (but you implied these problems started just after), uninstall Adobe Flash too and run CCleaner (on registry) afterwards then try your websites. You can always reinstall Flash from the Adobe site. Could be a site/flash component issue… who knows.
    Flash removal tool can also be found here:
    http://www.softpedia.com/get/Tweak/Uninstallers/Macromedia-Flash-Player-Uninstaller.shtml

  29. t's neverYcpat says:

    LINUX ! I’ve dual booted my laptop and never use windows. It runs better with no issues.

  30. RKflorida says:

    Just had this problem with a neighbors laptop. The symptoms were exactly the same and it really threw me.

    Her problem turned out to be the motherboard battery. It’s a small battery that powers the bios to keep the settings when you turn the machine off. It is about the size of a quarter and is usually a type 2232 which is common and available nearly everywhere for about $2.

    When this battery fails your computer clock/Date are lost and goes back to sometime in the past. I replaced the battery and poof! she was fixed and working fine.

    Fortunately she had an old Dell and the battery was EASILY accessible. Check your date in the bottom right hand corner in the little tool tray. If it is wrong, the battery needs replacing. They are usually only good for 5-7 years and much less if you let your computer sit unused for lengthy periods of time.

    Hope this helps.

    • Sendarius says:

      That would be a CR2032 battery – 20mm diameter x 3.2mm thick, 3.0 volt lithium – and that is a great suggestion. Keeping the system clock accurate is essential to many security services.

  31. Timbo says:

    You just cant trust those midget porn sites any more!
    Har har

  32. The DA says:

    There’s not enough information provided to give a definitive answer.

    IMO, the date and time being set incorrectly seems to be the most plausible explanation.

    How can the date and time go wrong on their own ? If the machine is old (and a desktop) the CMOS battery (a button cell clipped to the motherboard) will eventually go dead.

    Normally this wouldn’t matter as long as the machine remains connected to power, but if there’s even a blip of an outage along with the dead battery, the stored date and time (and possibly other bios settings) can be forgotten, and a lot of things that require a correct system date and time will no longer work correctly.

    In my experience, you can get by without the battery, but you’ll have to reset the time every time the machine loses connection to a power source.

  33. If it’s firefox, which I believe it is, it’s this.
    The error looks a little different but this is what you do.,

    Do not refresh or reset firefox. you’ll just lose everything.

    In the Location bar, type about:config and press Enter. The about:config “This might void your warranty!” warning page may appear.
    Click I’ll be careful, I promise! to continue to the about:config page.
    copy the next security.ssl.enable_ocsp_stapling and paste it in the search field
    double-click on it to make it false
    close the page, exit firefox and restart it.

    You are welcome,

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